The world is a big place and Marriott Executive Apartments offers corporate apartments in the biggest and best cities for business travel across Europe, Asia, Latin America and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home.
Assists the Security in all aspects of Security Operations including guest and employee satisfaction. Assists the General Manager in the implementation of property-wide brand strategy initiatives.
Education And Experience
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
4-year bachelor's degree in Business Administration; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES
Managing Security Operations
Conducts quarterly Security audits in accordance with SOPs to ensure the Security budget meets targets.
Coordinates all Security functions and communication.
Conducts quarterly Security Operations audits in accordance with SOPs to ensure the Security Operations budget meets targets; reviews results with the General Manager and taking corrective action as necessary.
Managing Property Operations and Department Budgets
Conducts walk-through to confirm the building is well maintained and guest areas have an atmosphere that meets or exceeds expectations.
Motivates team to achieve operational excellence; encouraging calculated risk-taking.
Maintains profit margins without compromising guest or employee satisfaction.
Maintains the property as a safe and secure facility for guests and employees.
Managing the Security
Fosters employee commitment to providing excellent service, hosts/participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
Attends pre- and post-convention meetings to establish relationship with customer, understands group needs, sets and manages expectations.
Incorporates guest satisfaction as a component of staff/operations meetings.
Reviews guest satisfaction results and other data to identify areas of improvement; takes corrective action as appropriate.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.