Do you want to help build a world-class institution from the region, experience the thrill of being part of a high-growth technology company, and improve people’s lives?
There is only one way to build an awesome institution: to attract exceptionally talented people who are aligned with the mission of theorganization and make them partners in success. At Careem, our mission is to simplify & improve the lives of people, initially through solutions that make transportation in the region reliable, and over time, through disruptions in payments and logistics. In the process, we want to build anorganization that inspires and become a world-class institution from the region.
Founded in 2012 by former entrepreneurs and McKinsey alums, Careem is the MENA regions leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 47 cities across 11 countries and host over 6million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018. Read more about us here and here.
ABOUT THE ROLE
The purpose of the Egypt Safety & Security Manager role is to develop and manage best-in-class safety & security systems in order to keep our Users, Captains, Careem team members as well as the Company’s assets & reputation safe and secure across Egypt.
This role will work closely with Egypt’s Managing Director and management team as well as central operations & supply teams. He will have a fixed reporting line to the Director of Safety & Security, based in Dubai. Key responsibilities include:
Identify risk issues to develop and implement a safety & security strategy to keep fleet operations at an optimum efficiency, while achieving expected growth levels and building a strong culture of safety & security into operations
Act as a primary point of contact for safety & security issues
Develop and maintain a robust, appropriate and scalable incident management system and lead our response to incidents
Provide appropriate guidance to leadership and where necessary recommend innovative solutions to safety & security challenges
Build and manage robust office security measures and processes
Monitor for compliance of our procedures and processes
Support the anti-fraud team and lead investigations into suspected fraudulent activity as requested
Manage vendors to maintain the highest standards of service delivery
Be the primary point of contact with law enforcement agencies
Build and manage a safety and security network across multiple cities where Careem operates
Lead investigations into safety and/or security related issues and complaints
The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative. Additional qualifications include:
Ideal candidate will have 4+ years of experience in a safety/security leadership role gained within a corporate environment and preferably in a customer facing context
Candidates with a combination of work experience across Police/Armed Forces and the private sector would be given preference
Hands-on experience of developing, implementing and managing security management systems, incident response processes,investigations, office security systems, travel risk programs and creating safety & security protocols and procedures
Operational experience of Cairo is required; experience of working across all major cities in Egypt is a bonus
Educated to undergraduate degree level with a preference for functional academic qualifications and/or transportation, safety qualifications
Should have excellent contacts in the security industry, especially with law enforcement authorities
Careem is a fast-paced multi-cultural environment and the ideal candidate should have demonstrable skills and the personality to drive rapid impact. Other desired skills include:
Proven organizational & project management experience
Ability to seamlessly work in alternating strategic and tactical contexts
Working to tight deadlines
Strong communication & presentation skills to engage and influence stakeholders and leadership
Willingness to respond to out-of-hours issues, if required
Proficiency in Microsoft Office’s Excel, Word and Powerpoint is necessary
Written and verbal fluency in Arabic English is required. Fluency in French is advantageous
We offer an attractive total compensation package, with emphasis on equity compensation, excellent health benefits and monthly Careem credits. You will have a unique opportunity to join a fast-growing company on the ground floor and shape its direction